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Client Testimonial & Surveys

“We have always been satisfied with BusComm, both their service and support. The help desk and techs are great, and we really appreciate how fast they help resolve any problem. Wonderful that they followup afterwards to make sure we are satisfied. Couldn't ask for better."

Carol Poole - HIM Director at Ferrell Hospital


"We are enjoying the new system and I appreciate all of your support during the change over."

Stacey Rucker - Communications Coordinator at NWMSU Police Department


"I make sure to make this point to everyone from BusComm I speak with, but I'm not sure I've ever told you: BusComm is my gold standard for assistance and support, and I wish the other organizations I rely upon were as on the ball as you."

William Saunders - Telecom Manager at Soft Surroundings


"The East Central Dispatch Center provides 911 and Emergency Services to eight police and eight fire agencies in St. Louis County, Missouri. We have used the services of BusComm for over four years. Their Audiolog audio recording product, which we use to record radio and telephone transmissions, has performed flawlessly. BusComm service has been exceptional. We receive immediate call backs and service tech responses on all service calls which are essential for a 911 Emergency Call Center. We highly recommend this company."

Mark Dougherty - General Manager at East Central Dispatch Center


“BusComm has an amazing and professional service from start to finish! From sales, set-up, training, and installation this process was truly seamless as promised! We are extremely satisfied with their products and professional staff! Every company should use their playbook on providing customer service the right way."

Scott M. Cason - Executive Director at Crawford County E-911


"BusComm is top notch from sales to service. JD in sales keeps us updated on any new or updated software applications. Robin and Jamie at Help Desk Reception are very courteous. Solomon and the other specialists have always been extremely helpful. They know the product inside and out. Thankfully we rarely need a service call!"

Lezlie Lambird, RHIT - Director of Medical Records at Richland Memorial Hospital


"Over the years BusComm has consistently supplied the Florissant Police Department with excellent software, hardware and support for many different systems. We currently use their Audiolog, Fusion and Liberty software solutions. BusComm is quick to resolve any issue we have with the systems they support and always work within our budget."

Steve Weiersmueller - Law Enforcement Technology Specialist at Florissant Police Department


"I have ALWAYS been happy with your company. Not only the technical portion (i.e. install, service) but your personnel are great. Very quick to help and explain to an oh-so-not-technical person like myself what is going on. We recently upgraded I believe for the second time with your company. If I am not mistaken I believe we have been with you for about 15 years and don’t plan on making any changes in the future. Keep up the good work."

Vicki Miles, CPC - HIM Manager at Pana Community Hospital


“BusComm has great customer service! From the time the first person picks up the phone and gets you to who you need to investigate your question or issue to the person who is actually resolving your question/problem, Great service. Friendly and very willing to help. BusComm made the transition to Dolbey one of the easiest interfaces and application I have ever implemented at our facility."

Kelly A. Bailey, RT(R) - Radiology Manager at Abraham Lincoln Memorial Hospital


"Although we are a small University with a small recording platform, we were very pleased with the professional level of care and detail that we have received and continue to receive from BusComm; from the sales force to the technical installers to the support staff. I’m please to say that the system designed for us fits our needs exactly and is working well."

Sgt Lisa Heinrich at Rockhurst University


"I would love to recommend/reference your companies abilities, performance and professionalism as well as the top notch equipment in which itself represents BusComm. I have had zero issues with this new system (other than a slight learning curve) but that was easily overcome."

Captain Michael S. Simons - Jail Administrator at Jefferson County Sheriff’s Office


"I just want to say I appreciate the fast friendly service that I receive when I call the service line. From the first person on the other end, which is usually Jaime, who is so friendly and has a way of making you feel as if your problem is of the utmost importance all the way to the service techs who immediately call you back and work with you until the problem is solved. Thank you to all of the great people at BusComm. You are appreciated!"

Glenda Stottlemyre - HIM Director at Hamilton Memorial Hospital


"The Audiolog install went very well. There were not any issues moving from our old recorder to the new recorder and the install actually went faster than I thought. The system was very easy for me to learn and it is very easy to navigate. I’ve had no trouble finding calls. In addition, I’ve not heard any complaints from the dispatchers so I’m assuming that they’ve not had any problems finding and playing back calls from the dispatch terminals.

I was very impressed with BusComm from the beginning. From sales to the install team, everything was very thorough and professional. I was impressed that a “team” from BusComm attended the pre-install meeting. To me this sent a very clear message that BusComm takes their business and customer satisfaction very seriously. I would certainly recommend BusComm to a colleague.

Thanks again for your help. I look forward to doing business with you for many years to come."

William Hedger - Executive Director at Jersey County E.T.S.B./E9-1-1


“Out of all the vendors we deal with, your company has to be one of the best, if not the very best I have to deal with. You, as well as your entire staff, are always professional and courteous as well as speedy in your solutions for us. Please pass along to everyone in your company, but especially the Help Desk Staff, that it is greatly appreciated and does not go unnoticed..."

Allen Wells - 911 Director at St. Francois County 911


"BusComm has always been extremely responsive to my needs and their product is the right fit for my application."

Mike Weckwerth - Communications Center Manager at Children's Mercy Hospital


"BusComm Tech Support responds quickly and efficiently to any concern. They have been a pleasure to work with."

Kathy Lichtenstein - Lab Office Supervisor at Pekin Hospital


"BusComm has served our department well for many years. Their staff is most helpful and what few issues we have experienced are resolved quickly and efficiently. I can always count on quality service and equipment from BusComm."

Cindy Corzine - Communications Supervisor at Bridgeton Police Department

2017 Customer Survey Results

Click Here to View the Report (PDF)

 

PRODUCT SPOTLIGHT


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BusComm Incorporated • 11696 Lilburn Park Road • St. Louis, MO. 63146 • Phone (314)567-7755 • (800)283 -7755 • Fax (314)567-0863

Sales: sales@buscomminc.com - Service: support@buscomminc.com

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