Verint Media Recorder

Verint® Media Recorder™ is an advanced, digital multimedia recording, retrieval, and quality assurance solution designed to enhance the performance of emergency response, public safety and control room operations. Media Recorder offers superior reliability in mission-critical environments, along with flexible, easy-to-use functionality that can help agencies, departments and organizations meet the demands of NG9-1-1 by:

• Capturing audio, video, text, screen data, telematics, photos and related data, such as telephone
  numbers and locations, from a variety of sources.
• Live monitoring of PSAP interactions to help ensure adherence to policies and procedures.
• Reconstructing incident scenarios to understand the chain of events.
• Protecting captured interactions from unauthorized access and tampering.
• Evaluating and enhancing call taker, dispatcher, and manager performance at PSAPs.
• Documenting and reporting results efficiently.

Record and Monitor Traditional, VoIP, and Multiple Media Interactions

Media Recorder provides full-time recording, selective recording, recording on demand, and dial-in recording across digital and analog telephones, trunked and conventional radio systems, telephone lines and trunks, IP phones, short message service (SMS), and PC screens. It can record screens while minimizing network usage and storage requirements and can capture screen changes, including mouse movements and keystrokes, without disrupting call handlers. In addition to recording interactions, Audiolog can tag them with information from radio, ANI/ALI, CTI, ICCS, CAD, SMS, and GIS systems to facilitate incident reconstruction.* Authorized personnel can monitor multiple channels or calls from their desktops in real time and play back contacts in just seconds, helping to quickly confirm details and review conversations that were difficult to understand. Redaction capabilities can enable a beep tone or silence to be inserted into calls to override segments containing sensitive information, helping to protect citizen privacy when the recordings are replayed.

Benefit from Quick, Secure Storage and Retrieval

Verint Media Insight Center™, Media Recorder’s powerful, intuitive user interface, makes it easy to reconstruct incidents and scenarios by playing back multiple interactions simultaneously, all from a single workstation. To help secure recordings from unauthorized access, users can assign playback and monitoring rights to each user by channel, individual and talkgroup. A playback audit trail can track unauthorized incidents, alerting to potential abuse. For added security, digital fingerprinting shows when a voice or radio recording has been tampered with, while optional AES-256 encryption protects voice and radio data.

Media Recorder can retain large volumes of calls online, as well as archive contents to Blu-Ray media, DVD-RAM and network-based storage resources. These flexible storage options offer ongoing access to interactions and data, enabling users to review actions and assess performance over time.

Evaluate Interactions for Quality Assurance,Training, and Compliance

To help facilitate compliance with industry standards and government mandates on call handling evaluation, Verint offers Agent Interaction Quality™ an easy-to-use quality assurance solution. Agent Interaction Quality is a best-of-breed solution for measuring, analyzing, documenting and improving the performance of call takers and managers. It’s especially helpful for training staff on systems and processes arising from NG9-1-1.

Benefit from Superior Reliability and Performance

Media Recorder is built on Verint’s state-of-the-art recorder technology and reflects 20 years of continuous research and development. Users have access to the platform through a browser-based interface that is simple, powerful and intuitive. This helps free organizations from the cost and complexity associated with proprietary systems and can dramatically reduce the cost of hardware, system administration and support.


Scott Cason
Vice President of Sales and Marketing

CALL: (314) 567-7755 EXT 255
FAX: (314) 567-0863


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BusComm Incorporated • 11696 Lilburn Park Road • St. Louis, MO. 63146 • Phone (314)567-7755 • (800)283 -7755 • Fax (314)567-0863

Sales: sales@buscomminc.com - Service: support@buscomminc.com

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