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Verint 15.2 WFO

As customer expectations evolve, so must the approach that organizations take to deliver service. With interactions taking place across various communication channels and organizational touchpoints, it no longer makes sense to manage service delivery in functional silos. You need to approach customer service with the ability to manage employees who are apart of the service delivery process, regardless of their department or functional area.

Verint Workforce Optimization™ offers organizations a comprehensive way to capture, evaluate, manage, and analyze omnichannel customer interactions. This solution is a broad set of unified software and services that can enable you to capture interaction and manage the performance of employees across your environment, or in targeted areas of your business including:

• Back-Office Operations
• Branch Operations
• Contact Centers
• Financial Trading Rooms

Verint Workforce Optimization comprises a suite of unified solutions with an intuitive and dynamic user interface and unique business process workflows available right out of the box. Other advantages include simplified system administration and maintenance, intuitive interfaces and navigation, and reduced total cost of ownership. Verint Workforce Optimization offers proven applications for:

• Voice and screen recording
• Quality management
• Workforce management
• Performance management (including coaching and scorecards

Verint Quality Management

Verint Quality Management – Helps contact centers move away from random call sampling by efficiently selecting and evaluating large number of interactions across business channels based on business relevance, employee performance, and customer input.

Essential Package Feature:

- Voice Recording
- Screen Recording*
- Local Archiving
- Encryption
- Quality Management Evaluations
- Coaching

Professional Package Feature:

- Voice Recording
- Screen Recording
- Local Archiving
- Encryption
- Quality Management Evaluations
- Coaching
- Scorecards**

Verint Workforce Management

Verint Workforce Management – Provides an easy-to-use, web-enabled solution that helps simplify the complex task of staff forecasting and scheduling, without the expense and administrative burden of thick-client solutions.

Essential Package Feature:

- Forecasting and Scheduling
- Adherence

Professional Package Feature:

Forecasting and Scheduling
- Adherence
- Shift Bidding
- Time Off Manager
- Strategic Planning
- Coaching
- Scorecards**

Verint Workforce Optimization

Verint Workforce Optimization - Enables organizations to capture interactions and manage the performance of employees, so they can make better, faster, and easier decisions.

Essential Package Feature:

- Voice Recording
- Screen Recording *
- Local Archiving
- Encryption
- Quality Management Evaluations
- Forecasting and Scheduling
- Adherence
- Coaching

Professional Package Feature:

- Voice Recording
- Screen Recording
- Local Archiving
- Encryption
- Quality Management Evaluations
- Forecasting and Scheduling
- Adherence
- Shift Bidding
- Time Off Manager
- Strategic Planning
- Coaching
- Scorecards**

*Up to 25% selective Screen Recording
**Up to 10 standard KPI and no customer KPI’s

CONTACT OUR SALES CONSULTANT

Scott Cason
Vice President of Sales and Marketing

EMAIL ME
CALL: (314) 567-7755 EXT 255
FAX: (314) 567-0863


 
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BusComm Incorporated • 11696 Lilburn Park Road • St. Louis, MO. 63146 • Phone (314)567-7755 • (800)283 -7755 • Fax (314)567-0863

Sales: sales@buscomminc.com - Service: support@buscomminc.com

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