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Verint Engagement Management

Verint Engagement Management is a suite of solutions designed to help simplify customer service. Available on-premise or in the cloud, it can enable you to enhance the quality, speed, and consistency of service interactions across all channels by integrating channels, data, process, and knowledge onto a unified application.

Verint Email Management:

Verint Email Management software solutions do the job of evaluating the context, content of inbound email to your contact center, categorizing and efficiently routing email to the right department or agent-queue. The agent-response process is made easy by automatically suggesting the most likely answer to inquiries and providing scripted responses. Contact center agents are helped with pre-populated fields right in the email, recommended selections and a complete view of customer histories across channels. With Verint Email Management software, first-time resolution rates go up and so does contact center productivity.

By integrating Email Management with your knowledge base across information silos, you’re able to provide not just a good response but also the very best one every time—pulling from multiple resources, including external sources for comprehensive responses, smarter categories and rules.

Rules administration, routing and queue configuration are made easy with a single installation that enables customization for all your lines of business and cross-organizational service operations. Real-time learning gleaned from automated feedback drives process improvement to reduce or even eliminate manual rule re-configuration. You’re saving time and money and improving service.

Verint Live Chat

Verint Live Chat enables online customers to chat with employees over the web or via mobile devices to obtain assistance with their self-service journeys. Organizations can monitor customer interactions, offer assistance, and dynamically present targeted offers to help boost online sales.

Verint Knowledge Management

Verint Knowledge Management enables a deliberate systematic approach to curating and sharing knowledge within an organization in order to increase the operational effectiveness. It uses context to deliver the right information, to the right user at the right time, allowing users to move from memorizing answers to having answers delivered precisely when needed, thereby improving customer satisfaction whilst reducing the costs of agent assisted interaction. It can help your agents provide exceptional service while helping increase first-contact resolution, improve the consistency and quality of answers, enhance compliance with regulations, and reduce agent training time.

If your service reps spend more time searching for answers than servicing customers, your data resources are working against efficiency and positive customer experiences. Knowledge Management makes your data work for you by providing access to information contextually, to make search — and service — targeted and efficient.

CONTACT OUR SALES CONSULTANT

Scott Cason
Vice President of Sales and Marketing

EMAIL ME
CALL: (314) 567-7755 EXT 255
FAX: (314) 567-0863


 
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BusComm Incorporated • 11696 Lilburn Park Road • St. Louis, MO. 63146 • Phone (314)567-7755 • (800)283 -7755 • Fax (314)567-0863

Sales: sales@buscomminc.com - Service: support@buscomminc.com

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