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Verint 15.2 Public Safety

Today’s emergency services organizations are challenged to serve the public against a backdrop of complex events, increasing expectations, and evolving technology. With citizens using an expanding variety of channels and devices to communicate, organizations need robust reliable solutions for recording, retrieving, and archiving interactions. They must also reconstruct incidents to analyze actions and outcomes, improve performance, expedite investigations, and comply with evolving standards, such as NG-911 and i3. Verint Recording for Public Safety™ is a powerful solution for capturing voice, radio, video, and text interactions across multiple channels, including PBX, VoIP, chat, digital collaboration, email, mobile voice, SMS, and face-to-face – all on a single recorder. Designed for emergency response, public safety, and control room operations, the solution offers superior reliability and availability in mission-critical environments, along with unified, easy-to-use functionality that can help your agency, department, or organization enhance performance and respond more efficiently to citizen needs Benefit from a Robust, Scalable Solution – Verint Recording for Public Safety provides recording redundancy and supports clustered and N+N recording. It can scale to hundreds of terabytes and offers reliable, secure storage and archiving options via the cloud and leading storage area network/network attached storage (SAN/NAS) devices.

Verint 15.2 WFO

As customer expectations evolve, so must the approach that organizations take to deliver service. With interactions taking place across various communication channels and organizational touchpoints, it no longer makes sense to manage service delivery in functional silos. You need to approach customer service with the ability to manage employees who are apart of the service delivery process, regardless of their department or functional area. Verint Workforce Optimization™ offers organizations a comprehensive way to capture, evaluate, manage, and analyze omnichannel customer interactions. This solution is a broad set of unified software and services that can enable you to capture interaction and manage the performance of employees across your environment, or in targeted areas of your business including: • Back-Office Operations • Branch Operations • Contact Centers • Financial Trading Rooms Verint Workforce Optimization comprises a suite of unified solutions with an intuitive and dynamic user interface and unique business process workflows available right out of the box. Other advantages include simplified system administration and maintenance, intuitive interfaces and navigation, and reduced total cost of ownership. Verint Workforce Optimization offers proven applications for: • Voice and screen recording • Quality management • Workforce management • Performance management (including coaching and scorecards

Verint Engagement Management

Verint Engagement Management is a suite of solutions designed to help simplify customer service. Available on-premise or in the cloud, it can enable you to enhance the quality, speed, and consistency of service interactions across all channels by integrating channels, data, process, and knowledge onto a unified application.

Verint Media Recorder

Verint® Media Recorder™ is an advanced, digital multimedia recording, retrieval, and quality assurance solution designed to enhance the performance of emergency response, public safety and control room operations. Media Recorder offers superior reliability in mission-critical environments, along with flexible, easy-to-use functionality that can help agencies, departments and organizations meet the demands of NG9-1-1 by: • Capturing audio, video, text, screen data, telematics, photos and related data, such as telephone   numbers and locations, from a variety of sources. • Live monitoring of PSAP interactions to help ensure adherence to policies and procedures. • Reconstructing incident scenarios to understand the chain of events. • Protecting captured interactions from unauthorized access and tampering. • Evaluating and enhancing call taker, dispatcher, and manager performance at PSAPs. • Documenting and reporting results efficiently.

CONTACT OUR SALES CONSULTANT

Scott  Cason
Vice President of Sales and Marketing

EMAIL ME
CALL: (314) 567-7755 EXT 255
FAX: (314) 567-0863

 
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BusComm Incorporated • 11696 Lilburn Park Road • St. Louis, MO. 63146 • Phone (314)567-7755 • (800)283 -7755 • Fax (314)567-0863

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