Home
Products
Solutions
Customer Login



Call Recording

inContact Call Recording

inContact delivers an innovative call recording solution that allows you to record what you need, when you need it. It’s compatible with various system configurations including VoIP, time-division multiplexing (TDM), and blended environments. The result is a scalable solution that will grow and evolve with your organization.

* Priority-based scheduling ensures that high-priority calls are not missed

* Customize call recording schedules based on user-definable variables and priority rankings

* Call Recording helps maintain compliance with the Payment Card Industry (PCI) and Data Security Standard (DSS)

* Seamless integration with the most popular systems lets you leverage your existing infrastructure.



Workforce Management

inContact Workforce Management is a contact center solution that enables easy and efficient agent scheduling. It allows you to staff the right people, with the right skills, at the right time of the day.

Improve Your Workforce Efficiency

Reducing labor waste is key in delivering an efficient use of time. With inContact Workforce Management, you will improve on forecast accuracy and schedule efficiency, while maintaining service level objectives. This patented, multi-algorithm approach helps you plan for long term staffing and training needs based on volume trends. At the same time, you will make more informed intraday decisions (without manual tracking) through a near real-time understanding of your forecast accuracy.



 

 

CONTACT OUR SALES CONSULTANT

Sales Staff
Systems Consultant

EMAIL ME
CALL: (314) 567-7755 EXT 226
FAX: (314) 567-0863




PRODUCT SPOTLIGHT


© Copyright 2001- 2017 BusComm Incorporated. All Rights Reserved.
BusComm Incorporated • 11696 Lilburn Park Road • St. Louis, MO. 63146 • Phone (314)567-7755 • Fax (314)567-0863

Sales: sales@buscomminc.com - Service: support@buscomminc.com

FaceBook Linkeddin YouTube