Solutions for Contact Centers


HigherGround’s Capture911 is a cost-effective, multi-channel interaction/call recording application built for mission-critical, public safety communications. Capture911 records data from multiple sources and enables rapid retrieval for playback of a single, synchronized incident. Scalable to fit your organization, this innovative NextGen solution is NG911 and P25 compliant.


Laserfiche Avante

Today, successful organizations need more than search and retrieval of imaged and electronic documents. They need to optimize the decision-making process by getting the right content—whether structured or unstructured, paper or electronic, audio or video, photograph or e-mail—into the right hands at the right time.

Laserfiche Avante is a cutting-edge solution that combines comprehensive content management functionality with business process management (BPM) tools to both manage and process information—turning it into an asset that enables efficiency and smart decision-making organization-wide.


Laserfiche Rio

What’s the IT Department to do when leadership teams want centralized processes to mitigate risks and optimize costs, but employees don’t want to use an inflexible system that forces them all to work the same way?

Laserfiche Rio is the answer. By combining comprehensive Enterprise Content Management (ECM) functionality with powerful business process management (BPM), security and auditing tools, Laserfiche Rio provides a solid ECM infrastructure that:

Manages your content.

- Integrates with your existing IT portfolio.
- Supports intelligent decision making, enterprise-wide.
- Grants the IT Department central control over standards, security and auditing.
- Gives individual departments flexibility to customize their filing structures, views and workflows.


Stancil Logging Recorder

The Stancil Logging Recorder (SLR) is based on industry standard hardware and is installed worldwide in some of the largest companies. The SLR provides solutions with the highest levels of interoperability with the major suppliers of Voice over IP (VoIP), Radio over IP (RoIP), Motorola validated P25 Trunked Radio Solutions, as well as the traditional circuitry (analog, digital handsets, E1 and T1) systems. Working closely with other manufacturers at ICE events, the SLR meets all current NG911 standards. This process is continually evolving and Stancil Corporation is committed to ensuring the SLR meets future regulations.


Verint 15.2 WFO

As customer expectations evolve, so must the approach that organizations take to deliver service. With interactions taking place across various communication channels and organizational touchpoints, it no longer makes sense to manage service delivery in functional silos. You need to approach customer service with the ability to manage employees who are apart of the service delivery process, regardless of their department or functional area.

Verint Workforce Optimization™ offers organizations a comprehensive way to capture, evaluate, manage, and analyze omnichannel customer interactions. This solution is a broad set of unified software and services that can enable you to capture interaction and manage the performance of employees across your environment, or in targeted areas of your business including:

• Back-Office Operations
• Branch Operations
• Contact Centers
• Financial Trading Rooms

Verint Workforce Optimization comprises a suite of unified solutions with an intuitive and dynamic user interface and unique business process workflows available right out of the box. Other advantages include simplified system administration and maintenance, intuitive interfaces and navigation, and reduced total cost of ownership. Verint Workforce Optimization offers proven applications for:

• Voice and screen recording
• Quality management
• Workforce management
• Performance management (including coaching and scorecards


Verint Engagement Management

Verint Engagement Management is a suite of solutions designed to help simplify customer service. Available on-premise or in the cloud, it can enable you to enhance the quality, speed, and consistency of service interactions across all channels by integrating channels, data, process, and knowledge onto a unified application.


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