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Solutions for Workforce Management (WFM)

Workforce Management

inContact Workforce Management is a contact center solution that enables easy and efficient agent scheduling. It allows you to staff the right people, with the right skills, at the right time of the day.

Improve Your Workforce Efficiency

Reducing labor waste is key in delivering an efficient use of time. With inContact Workforce Management, you will improve on forecast accuracy and schedule efficiency, while maintaining service level objectives. This patented, multi-algorithm approach helps you plan for long term staffing and training needs based on volume trends. At the same time, you will make more informed intraday decisions (without manual tracking) through a near real-time understanding of your forecast accuracy.


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BusComm Incorporated • 11696 Lilburn Park Road • St. Louis, MO. 63146 • Phone (314)567-7755 • (800)283 -7755 • Fax (314)567-0863

Sales: sales@buscomminc.com - Service: support@buscomminc.com

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