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Solutions for Call Centers & 911 Call Recording

Call Recording

inContact Call Recording

inContact delivers an innovative call recording solution that allows you to record what you need, when you need it. It’s compatible with various system configurations including VoIP, time-division multiplexing (TDM), and blended environments. The result is a scalable solution that will grow and evolve with your organization.

* Priority-based scheduling ensures that high-priority calls are not missed

* Customize call recording schedules based on user-definable variables and priority rankings

* Call Recording helps maintain compliance with the Payment Card Industry (PCI) and Data Security Standard (DSS)

* Seamless integration with the most popular systems lets you leverage your existing infrastructure.

 
 

Red Box Recorders

Red Box Recorders has experience of delivering voice and data recording solutions that benefit business and organizations for a variety of different reasons. The most common needs are outlined below but don’t worry if your organization has different requirements. Contact us to find out how we can deliver a solution tailored to you.

 
 

Stancil Logging Recorder

The Stancil Logging Recorder (SLR) is based on industry standard hardware and is installed worldwide in some of the largest companies. The SLR provides solutions with the highest levels of interoperability with the major suppliers of Voice over IP (VoIP), Radio over IP (RoIP), Motorola validated P25 Trunked Radio Solutions, as well as the traditional circuitry (analog, digital handsets, E1 and T1) systems. Working closely with other manufacturers at ICE events, the SLR meets all current NG911 standards. This process is continually evolving and Stancil Corporation is committed to ensuring the SLR meets future regulations.

 
 

Verint Dispatch Manager

Verint Dispatch Manager (VDM) offers personal safety apps, cloud-based computer aided dispatch, and mobile response tools for campus security, private security, and public safety organizations; enabling reduced response times, full situational awareness, and enhanced communications. Our comprehensive emergency response software and apps make it simple for agencies to locate personnel and people in distress and dispatch the closest available responder to any incident. Customers of our emergency response software solutions include campus and private security organizations, federal agencies, and law enforcement, fire and EMS departments. With 80% of internet users worldwide owning smartphones, actionable intelligence is already at our fingertips. VDM is an affordable, user-friendly solution for agencies of any size, available either as Software-as-a-Service (secured cloud) or as an on-site installation.

 
 

Verint Media Recorder

Verint® Media Recorder™ is an advanced, digital multimedia recording, retrieval, and quality assurance solution designed to enhance the performance of emergency response, public safety and control room operations. Media Recorder offers superior reliability in mission-critical environments, along with flexible, easy-to-use functionality that can help agencies, departments and organizations meet the demands of NG9-1-1 by:

• Capturing audio, video, text, screen data, telematics, photos and related data, such as telephone
  numbers and locations, from a variety of sources.
• Live monitoring of PSAP interactions to help ensure adherence to policies and procedures.
• Reconstructing incident scenarios to understand the chain of events.
• Protecting captured interactions from unauthorized access and tampering.
• Evaluating and enhancing call taker, dispatcher, and manager performance at PSAPs.
• Documenting and reporting results efficiently.

 
 

Workforce Management

inContact Workforce Management is a contact center solution that enables easy and efficient agent scheduling. It allows you to staff the right people, with the right skills, at the right time of the day.

Improve Your Workforce Efficiency

Reducing labor waste is key in delivering an efficient use of time. With inContact Workforce Management, you will improve on forecast accuracy and schedule efficiency, while maintaining service level objectives. This patented, multi-algorithm approach helps you plan for long term staffing and training needs based on volume trends. At the same time, you will make more informed intraday decisions (without manual tracking) through a near real-time understanding of your forecast accuracy.

 
 
PRODUCT SPOTLIGHT


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BusComm Incorporated • 11696 Lilburn Park Road • St. Louis, MO. 63146 • Phone (314)567-7755 • Fax (314)567-0863

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