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Solutions for Contact Centers & 911 Call Recording

Capture911

HigherGround’s Capture911 is a cost-effective, multi-channel interaction/call recording application built for mission-critical, public safety communications. Capture911 records data from multiple sources and enables rapid retrieval for playback of a single, synchronized incident. Scalable to fit your organization, this innovative NextGen solution is NG911 and P25 compliant.

 
 

Stancil Logging Recorder

The Stancil Logging Recorder (SLR) is based on industry standard hardware and is installed worldwide in some of the largest companies. The SLR provides solutions with the highest levels of interoperability with the major suppliers of Voice over IP (VoIP), Radio over IP (RoIP), Motorola validated P25 Trunked Radio Solutions, as well as the traditional circuitry (analog, digital handsets, E1 and T1) systems. Working closely with other manufacturers at ICE events, the SLR meets all current NG911 standards. This process is continually evolving and Stancil Corporation is committed to ensuring the SLR meets future regulations.

 
 

Verint 15.2 Public Safety

Today’s emergency services organizations are challenged to serve the public against a backdrop of complex events, increasing expectations, and evolving technology. With citizens using an expanding variety of channels and devices to communicate, organizations need robust reliable solutions for recording, retrieving, and archiving interactions. They must also reconstruct incidents to analyze actions and outcomes, improve performance, expedite investigations, and comply with evolving standards, such as NG-911 and i3.

Verint Recording for Public Safety™ is a powerful solution for capturing voice, radio, video, and text interactions across multiple channels, including PBX, VoIP, chat, digital collaboration, email, mobile voice, SMS, and face-to-face – all on a single recorder. Designed for emergency response, public safety, and control room operations, the solution offers superior reliability and availability in mission-critical environments, along with unified, easy-to-use functionality that can help your agency, department, or organization enhance performance and respond more efficiently to citizen needs

Benefit from a Robust, Scalable Solution – Verint Recording for Public Safety provides recording redundancy and supports clustered and N+N recording. It can scale to hundreds of terabytes and offers reliable, secure storage and archiving options via the cloud and leading storage area network/network attached storage (SAN/NAS) devices.

 
 

Verint 15.2 WFO

As customer expectations evolve, so must the approach that organizations take to deliver service. With interactions taking place across various communication channels and organizational touchpoints, it no longer makes sense to manage service delivery in functional silos. You need to approach customer service with the ability to manage employees who are apart of the service delivery process, regardless of their department or functional area.

Verint Workforce Optimization™ offers organizations a comprehensive way to capture, evaluate, manage, and analyze omnichannel customer interactions. This solution is a broad set of unified software and services that can enable you to capture interaction and manage the performance of employees across your environment, or in targeted areas of your business including:

• Back-Office Operations
• Branch Operations
• Contact Centers
• Financial Trading Rooms

Verint Workforce Optimization comprises a suite of unified solutions with an intuitive and dynamic user interface and unique business process workflows available right out of the box. Other advantages include simplified system administration and maintenance, intuitive interfaces and navigation, and reduced total cost of ownership. Verint Workforce Optimization offers proven applications for:

• Voice and screen recording
• Quality management
• Workforce management
• Performance management (including coaching and scorecards

 
 

Verint Engagement Management

Verint Engagement Management is a suite of solutions designed to help simplify customer service. Available on-premise or in the cloud, it can enable you to enhance the quality, speed, and consistency of service interactions across all channels by integrating channels, data, process, and knowledge onto a unified application.

 
 
PRODUCT SPOTLIGHT


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