Best-in-class, purpose-built, and secure AI for PSAPs

Are you leveraging best-in-class, custom, purpose-built AI? 

Eventide Critical Insights AI is a comprehensive suite of artificial intelligence (AI) tools designed to improve performance, process, and outcomes for public safety answering points (PSAPs), call centers, security departments, campuses, and beyond. This software as a service (SaaS) product natively integrates with NexLog DX-Series recorders and runs and operates on Amazon Web Services (AWS) to securely store vast amounts of data. 

Tuned for public safety, Critical Insights AI has been trained on public safety data. Because NexLog DX is a full ecosystem recorder that pulls in extensive data from audio, video, and screen recording, Critical Insights AI is a robust and powerful AI tool designed to optimize your agency’s efficiency with help from three AI Assistants and Eventide’s Speech Factor AI add-on.

Critical Insights AI derives input from:

• Phone/911 Audio 
• i3-Log™ Events 
• CAD Data 
• Radio Agent Information 
• Contextual Search

Eventide Critical Insights AI Solutions

Research Assistant 

Are you chronically understaffed? Critical Insights AI optimizes your current staffing resources. Instead of listening to endless hours of calls, telecommunicators can do contextual searches and quickly read summaries and key call points. The Research Assistant allows you to filter calls by time, date, call-taking position, and scenario and to perform these searches through voice commands. Optimize efficiency, effortlessly complete recording requests, and reduce exposure to traumatic call content with Critical Insights AI’s Research Assistant.

QA/QM Assistant 

Do you need help automating and optimizing your QA/QM processes? Meet requirements with increased speed and accuracy with Critical Insights AI’s integrated quality assurance solution. The QA/QM Assistant provides automated evaluations, call summarization, and validation of CAD data entry. Automated QA reviews and evaluates calls in seconds for accuracy, strengths, and areas of improvement to reduce call handler feedback time. Work smarter, not harder, with real-time call scoring, preloaded APCO and NENA evaluation forms, and custom form options.

Supervisor Assistant 

Are you ready for better data analytics for strategic decision-making? Could you better support your telecommunicators if you had more call data to work with? Let Critical Insights AI give you actionable insights with strong visual reports, Call Type Reporting and Trending, and Shift Change Reports. For staff health and retention, the Supervisor Assistant predicts call volumes, assigns stress ratings and generates reports on potentially high-stress calls for supervisory review.

Empower your agency with Eventide Critical Insights AI. Contact us today!

Eventide Critical Insights AI empowers agency managers and supervisors with advanced data analytics. These tools transform raw data into meaningful insights, enabling superior quality assurance, precise quality management, and continuous quality improvement. With features such as automated evaluations, real-time scoring, and customizable reporting, agencies can effectively streamline operations, ensure compliance, and enhance overall performance.

By reaching out to us, PSAPs, call centers, law enforcement agencies and other organizations can gain access to these advanced AI tools and receive expert guidance on how to implement and maximize the benefits of Eventide Critical Insights AI in their operations. Contact us today to get started!