Cloud-based Revcord solutions

Revstream

The RevStream Service provides hardware redundancy designed to elevate service uptime levels for mission-critical call centers.

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RevShield

The RevShield Software is made up of two parts: 1. support, maintenance, and software upgardes and 2. logger monitoring for your Revcord logger.

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RevSync

RevSync provides a cloud backup and AI-powered anomaly detection to enhance the monitoring of channels anywhere, anytime.

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RevCell

Revcord’s full-featured cloud-based mobile call recorder, RevCell, gives users the ability to record cellular phone calls for easy retrieval and sharing.

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RevWatch

RevWatch is a secure cloud application that receives and manages the alerts and notifications pertaining to the health/status of the system.

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RevSwitch

RevSwitch is a configuration switching service for dual redundant logger configurations. RevSwitch works with RevSync.

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RevStream: Dual Redundancy and Failover Protocols 
to Achieve 99.999% Availability

The RevStream LaaS logging platform is the latest development designed to elevate service uptime levels for mission-critical call centers, while providing cloud services. With your subscription to RevStream, you receive a turnkey call logging solution that includes your redundant equipment, integrations, training, support, and all your favorite logger features. The affordable annual payment allows you to forgo capital expenditures, giving you greater control over expected costs. 


RevShield Software Suite

The RevShield Software Suite consists of two powerful applications, RevGuard and RevWatch, that have been designed to monitor, report and support your Revcord MMS Logger system components with security as a priority.

 

RevGuard: RevGuard uses its built-in monitoring system to detect problems before they happen and to generate system-critical alerts for issues that may have gone unnoticed by the Network Administrator. RevGuard uses fully configurable triggers to initiate alerts sent to RevWatch. RevGuard also acts as your software update manager and your remote viewer manager. Your RevGuard client reports to our RevWatch Portal.


RevGuard Remote Viewer Utility: RevGuard Remote Viewer Utility is a utility embedded within RevWatch and allows for web-based remote access and control of your Revcord MMS Logger. The RevGuard remote agent has no separate UI and will not compromise security protocols. 

 

RevWatch: RevWatch is a secure cloud-based application that receives and manages alerts and notifications pertaining to the health and status of all systems running RevGuard. RevWatch also works on closed networks that have no internet ability. The remote viewer utility is embedded within RevWatch, and has no separate UI and will not compromise security protocols.


Record mobile calls and share recordings
with Revcord RevCell

Revcord’s full-featured cloud-based mobile call recorder, RevCell, can record your cellular phone calls for easy retrieval and sharing. Revcord designed the RevCell recorder to act as a “channel”, just as if it were a local channel on a Revcord server. The configuration tab provides the user to have all recorded data streamed over the cloud and back to the local server. Calls can be viewed just like any other analog, digital, or VoIP call within the Revcord web-based client search engine.

Key features include:

  • Buffering for Internet Connectivity
  • Configure Cloud Interface
  • Send Recording via Email
  • Email on Demand
  • Encrypted Data Transmission
  • Quality Assurance and Scoring
  • Caller ID
  • Activity Logger
  • GPS Tracking
  • Password Protection to Use App
  • Playback on Phone
  • Event-Based Recording
  • Reporting
  • Cloud-Based Storage
  • Beep Tone
  • Remaining Call Time
  • Voice Mail
  • Favorites

Manage and backup your logger with RevSync

Revcord developed RevSync to meet the needs of today’s call centers. Having the ability to manage and backup your logger to the cloud is the ultimate solution. RevSync provides the flexibility to access your Revcord Logger with full functionality in the cloud or locally, and in real-time. This gives you two-way sync and a fail-safe storage option for your logger’s critical data. 

 

With Revcord’s cloud-hosted recording solutions, you can rest assured your data is safe, redundant, and accessible with compliant, 24/7 access to key individuals via secure login anywhere and anytime. 


RevSwitch configuration-switching Service

RevSwitch is a Configuration-Switching Service available for mission-critical call logging environments requiring redundancy and failover protocols. RevSwitch requires a dual redundant logger configuration and works automatically once configured, such that whenever recording-related changes are made in the configuration of the primary logger, they will be automatically synced to the secondary logger.


Manage your system's health and status
with RevWatch

RevWatch is a secure cloud-based application that receives and manages alerts and notifications pertaining to the health and status of all systems running RevGuard. RevWatch also works on closed networks that have no internet ability. The remote viewer utility is embedded within RevWatch, and has no separate UI and will not compromise security protocols. 


Empower your mission-critical organization
with our multimedia communication and recording solutions